Privacy Policy

Privacy Policy 

At Candela Healthcare, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard the personal information you provide to us, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Candela Healthcare is a domiciliary care provider offering a range of care services across the UK. Our registered address is:

Email: info@candelahealthcare.co.uk

What Information We Collect

We may collect and process the following types of personal data:

• Full name and contact details (address, phone number, email)

• Any additional information shared through our website contact forms, and emails

How We Use Your Information

We collect your information to:

• Arrange and deliver appropriate care services

• Respond to enquiries or service requests

• Maintain accurate care records and client files

• Improve our services and ensure safe, effective care delivery

• Comply with legal and regulatory requirements

We only collect and use the minimum amount of data necessary for these purposes.

How We Store and Protect Your Data

Your personal data is stored securely in password-protected systems and encrypted records, with access limited to authorised team members. We regularly review our data security procedures to ensure your information remains protected.

Sharing Your Information

We do not sell, rent, or trade your data. We may share your information with:

• Medical professionals or social workers involved in your care

• Regulatory bodies (e.g. CQC) when legally required

• Our trusted service providers (e.g. payroll, software providers), under strict confidentiality agreements

All third parties are required to handle your data securely and in line with this policy.

Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate or incomplete data

• Ask us to delete your data (in certain circumstances)

• Restrict or object to processing of your data

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email us at info@candelahealthcare.co.uk.

Data Retention

We retain personal data only as long as necessary for care provision, legal, or regulatory purposes. Once no longer required, your data is securely deleted or destroyed.